STIHL recalls trimmer heads STIHL PolyCut 27-3 and STIHL PolyCut 47-3

Quality tests have revealed that the screw connections of these trimmer heads may come loose in operation. As a result it is possible that moving parts will fly off. If these parts fly off, there will be a risk of injury to the user as well as to third parties.

Do not use the trimmer head again!

Please return the trimmer head to your local STIHL dealer immediately. You will be refunded the purchase price for this. Please take this action in the interest of your own safety. If you have any questions please do not hesitate to contact your local STIHL dealer. Your STIHL dealer will of course help you choose a suitable replacement product.

In principle, the procedure described here applies in all countries affected by this recall. However, deviations are possible due to local requirements.

FAQ

1. Are the STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer heads recalled?
Quality tests have revealed that the screw connections of these trimmer heads may come loose in operation. As a result it is possible that moving parts will fly off. If these parts fly off, there will be a risk of injury to the user as well as to third parties.

2. In what countries are the trimmer heads being recalled?
All STIHL PolyCut 27-3 and PolyCut 47-3 trimmer heads sold up to this point are being recalled.

3. Are all trimmer heads in this series being recalled?
All STIHL PolyCut 27-3 and PolyCut 47-3 trimmer heads sold up to this point are being recalled.

4. My STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head is among the products affected by the recall campaign. What do I have to do? What are the next steps?
We regret very much that you are unable to use your trimmer head as expected.
This recall action is a precautionary measure which STIHL is taking as a responsible manufacturer. The trimmer heads concerned cannot be repaired. If you own such a trimmer head, we ask you to stop using it and hand it in immediately to your STIHL dealer. The STIHL dealer will refund the purchase price to you.
We ask for your understanding for this precautionary measure. If you have any questions concerning the procedure or need assistance, please do not hesitate to contact the STIHL dealer.

5. I own one of the aforementioned STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer heads. It is still working perfectly. Should I still take it to the dealer?
The recall campaign concerns all STIHL PolyCut 27-3 and STIHL PolyCut 47-3 trimmer heads sold up until this point. If you own such a trimmer head, please stop using it and return it immediately to your STIHL dealer, even if you cannot find any defect. The STIHL dealer will refund the purchase price to you.
We ask for your understanding for this precautionary measure. If you have any questions concerning the procedure or need assistance, please do not hesitate to contact the STIHL dealer.

6. My STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head is broken, will I now get a new one anyway?
Please contact your STIHL dealer. The STIHL dealer will assess the damage. If this is connected with a loose screw connection, it will refund the purchase price to you.

7. I am not sure whether my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head still works. Can I still replace it anyway?
Please contact your STIHL dealer. The STIHL dealer will assess the damage. If this is connected with a loose screw connection, it will refund the purchase price to you.